Company Terms and Condition
Catering Guidelines (Guarantees)
To ensure the success of your event(s) it is necessary we receive your “Final Guarantee” (confirmed attendance) for each meal function by the following schedule:
• Events between 50 – 500 people require the Final Guarantee three (3) to five (5) business days prior to the first schedule event.
• Events over 500 people require the Final Guarantee seven (7) business days prior to the first schedule event.
Please note the above schedule excludes weekends and holidays.
Once the Final Guarantee is due, the count may not be decreased. For every event, JFSC shall be prepared to serve 5% over the Final Guarantee up to 10 meals. The client will be billed based on the Final Guarantee or the actual number of meals served whichever is greater. JFSC will make every attempt to accommodate increases in your count after the Final Guarantee is due however, any increase exceeding 10% of the Final Guarantee will be subject to a 10% surcharge. If the count increases within the Final Guarantee timeline, the 5% overage will no longer apply.
Cancellation of any corporate or individual event must be submitted in writing. Any cancellation received less than 60 days will result in a fee of 25% of the estimated food and beverage charges. Any cancellation received less than 30 days will result in a fee of 50% of the food and beverage charges. Any cancellation after the Final Guarantee has been provided will result in a fee of 100% of the charges on the event order. JFSC reserve the right to cancel any services provided by the caterer and the client will be notified in advance of the scheduled event.
Minimum Requirement for Meal Functions
There is a minimum of 50 people or a designated minimum number based on the function. If the guarantee is less than 50 people or the designated minimum number based on the function, a $150.00 fee plus tax will apply.
Labor for all events is based on an up to four-hour time frame that begins one-half hour prior to the doors opening for the event. Any event that exceeds the four-hour time frame is subject to an additional $25.00 ++ labor charge (per server, per hour) that will be added to the final food and beverage bill.
Payment & Credit - Acceptable Forms of Payment
JFSC accepts cash, company and personal checks, Money Orders, American Express, MasterCard, and Visa as payment for products and services. If payment is received within less than five (5) business days prior to the event, certified funds, credit card or money orders will be required (personal checks are not acceptable forms of payment). If the client prefers to pay by company check, a credit card authorization form is required to facilitate on-site orders.
JFSC’s policy requires full payment five (5) business days in advance of all scheduled events.
Advance Deposit/Direct Billing
JFSC requires an advance deposit of 20% of the estimated total charge from all clients. JFSC reserves the right to request an additional deposit and/or payment in full prior to the scheduled event. There are no refunds on deposits. This is a courtesy to hold dates for your event. The no refund policy must be enforced to help keep our prices competitive. If corporations request direct billing, an invoice will be submitted and will be subject to approval at the discretion of JFSC management team. A higher service charge percentage may apply. All granted corporate invoiced direct bills must be paid within 30 days.
Taxes & Service Fees - Service Charge and Tax
• All food and beverage items are subject to a 18% service charge and applicable State sales tax, currently 6%. In some areas, the service charge may be subject to applicable State sales tax.
• Labor fees are subject to applicable State sales tax, currently at 6%
- Indicates the services are subject to service charge and State sales tax.
- Indicates the services are subject to State sales tax only.
- The service charge and State sales tax are subject to change without notice.
All catering orders where on-site grilling is requested, a $125.00 grilling fee will apply.
Fees All deliveries with full service set-up and pick-up of equipment, a $75.00 service charge will apply. Mileage outside the Greater Detroit Metropolitan Area will be accepted at the discretion of JFSC management and will be subject to a $75.00 mileage fee.
Standardized Guidelines & Procedures – Event Planning
Confirmation of Orders Upon receipt of all written Food and Beverage specifications, your JFSC customer care specialist will review them and in turn, provide you with written confirmation of the services you have ordered. The confirmation will be in the form of separate event orders for each individual service. Signed event orders must be received by JFSC no less than 30 days prior to the start of the first scheduled event. New client booking short-term events (within 30 days of the event’s start date) must review, sign and return event orders upon their receipt. JFSC Services Agreement (proposal) outlines specific agreements between the client and the caterer. The signed Service Agreement, along with the required deposits, must be received by JFSC no less than 60 days in advance of the first scheduled event. A 20% deposit is required. If the signed Service Agreement is not received by 60 days, menu prices are subject to change. The Event Orders, when completed, will form part of your agreement.
In addition to design menus for “Special Events”, our Customer Care Specialists are often asked to design menu proposals to meet additional client requirements. Included in the menu planning and pricing evaluation which accompany these proposals are considerations given to the expected attendance at these events. Should an event attendance fall significantly below the original number expected, the proposed menu price may be subject to change.